Customer Service
Our goal is to make your shopping experience smooth and enjoyable. If you need help with orders, returns, or general inquiries, you’re in the right place.
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We value every customer and appreciate your trust in our brand.
Thank you for shopping with us!
FAQ
Which areas do you deliver to?
We deliver within the Philippines. For certain remote or far provinces, additional shipping fees may apply, or service may be limited.
How much is the shipping fee and how long does delivery take?
Shipping fee depends on your location, package size, and weight. Typically, delivery takes 2–7 business days depending on your area and courier.
(You may want to check with your local branch or shipping partner for exact estimates.)
What is your return or exchange policy?
If you receive a defective or incorrect item, you can request a return or exchange within a specified period (e.g. 7 days) from receipt. The item must be unused, in original packaging, with all accessories. Upon validation, we will arrange for replacement or refund, less shipping if applicable.
Can I modify or cancel my order after submission?
Yes, but only within a limited time before shipping. Please contact our customer service immediately (via phone or email) with your order number, and we will check if we can stop or adjust it.
What kinds of appliances do you carry?
We offer a wide range of home and kitchen appliances, including cooking (e.g. air fryer, rice cooker, induction cooker), home care (fans, air-conditioners, laundry), beauty (hair dryers, curlers), and branded lines (e.g. Coldfront, Hello Kitty).
Do you have minimum order amounts or bulk discount rates?
For typical retail orders, there is no minimum. For bulk or commercial orders, please contact our sales team to discuss volume pricing and special terms.
What happens if my appliance arrives damaged during shipping?
Take photos of the damaged packaging and item immediately, and contact our customer service within 24 hours. We’ll coordinate with our courier to process a replacement or refund.
What are your warranty terms?
We have LIFETIME service free warranty which means labor is free but spare/replacement parts needed will be charged.
Best Sellers
Price range: ₱529.00 through ₱555.45
