Enjoy free service, forever.
Our Trusted Service Centers
Luzon
SSR HOUSEHOLD APPLIANCE SERVICE CENTER Basement 1 Park Level, Robinson’sGalleria, Pasig City Tel. No. 451-1159 / 0998-794-0316 | COOLTRONICS Imelda Ave., Sto. Domingo, Cainta, Rizal Tel. No. 656-4801 / 583-5912 / 0905-549-4321 | TRONIX MASTER QUEZON CITY 777 N.S. Amoranto St., Cor. Sto. Domingo Ave., Brgy. Siena, Quezon City Tel. No. 743-9094 / 749-8477 / 0917-523-1489 / 0928-504-7715 | TRONIX MASTER MANILA 1793 Concepion Aguila St., Near JP Laurel St. San Miguel,Manila (Near Malacañang / St. Jude) Tel. No. 734-4088 / 0922-790-9555 |
TRONIX MASTER ALABANG LA-7 Service Town, Alabang Town Center, Muntinlupa City Tel. No. 807-3546 / 624-6880 / 0922-758-4917 / 0917-589-9059 | TRONIX MASTER PARAÑAQUE Unit 103 CMSR Bldg., 88 President Ave. BF Homes, Sucat, Parañaque City Tel. No. 828-2915 / 861-0092 / 0932-406-0806 | TRONIX MASTER SAN JUAN 135 N. Domingo St., Cor. Pinaglabanan, Brgy. Balong Bato, San Juan City Tel. No. 721-9147 / 949-3608 / 984-6395 / 0922-921-8653 | TRONIX MASTER STA. CRUZ 910 Luzon St., Between Masangkay & Benavidez St., Sta. Cruz, Manila Tel. No. 310-3553 / 542-8345 / 0922-238-9971 / 0997-602-2543 |
TRONIX MASTER MARIKINA 37 Bayan-Bayanan Ave. Concepcion, Marikina City Tel. No. 621-4663 / 0942-094-0088 / 0997-602-2881 | DL ELECTRONICS PARTS & SUPPLY 2nd Floor Decibat Bldg. Lower Bonifacio St. Baguio City Tel. No. (074) 442-2023 / 0915-323-3380 | OLED ELECTRONICS REPAIR CENTER #229 Loyong Apt. Merchan St. Barangay IX, Lucena City Tel. No. (042) 716-1511 / 0939-916-6127 | TARLAC MAC MEGA SAVER McArthur Higway, San Nocloas, Tarlac City Tel. No. 0917-514-8590 |
HD-TECH ELECTRONICS & AIRCON SERVICE CENTER Velasco Subd., Bagumbayan, Daraga, Albay Tel. No. (052) 483-1252 / 0927-216-2055 / 0920-812-8998 | HD-TECH ELECTRONICS & AIRCON SERVICE CENTER Door 1 PLDT Building, Diversion Road, Naga City Tel. No. (052) 472-2902 / 0915-660-8333 | NIKKI ELECTRONICS Sabado Compound, Sorsogon City Tel. No. 0929-231-7301 | JON-ROS ELECTRONICS REPAIR SHOP Malvar St. Brgy. Matahimik, Puerto Princesa, Palawan City Tel. No. 0915-690-9477 |
Visayas
RNJ ELECTRONICS REPAIR SHOP #1 Brgy. Mansaya (Cor.,Road Going to PPA/Loboc) Lapaz, Ilo-ilo City Tel No. (033) 0905-302-0720 / 0906-705-7300 / 0919-679-7379 | MANDAUE ELECTRONICS MC Briones Highway, Maguikay Mandaue, Cebu City Tel No. (032) 422-3984 / (032) 421-5842 / (933) 515-8415 | MHEL AIRCONDITION REFRIGERATION SUPPLY & SERVICES Lot 10A Block 10 MV, Hechanova, Jaro, Ilo-ilo City Tel No. (033) 331-2757 / 0921-208-7970 / 0977-822-9788 / 0920-866-4626 / 0977-824-9669 | WESTERN ELECTRONICS Door 9-12 Migrant Center Burgos-Lacson St. Bacolod City, Negros Occidental Tel No. 0933-864-1976 / (034) 434-9408 |
Mindanao
COOLEX AIR REF REPAIR Door 5 LUA Bldg. Quirino Ave., Davao City Tel No. (082) 227-6369 / (082) 300-1875 | H.S.A ELECTRONICS SERVICES 128 Montalvan St., Cagayan de Oro City Tel No. 0905-955-9831 / 0933-864-1498 | ACCUFIX SERVICE CENTER 25 JP Laurel St. Dadiangas East (Pob), General Santos City Tel No. (083) 306-2269 / 0977-810-5792 |
Warranty and Returns
Warranty Policy
TOUGH MAMA offers Lifetime Free Service Warranty which covers all TOUGH MAMA products. This means there is NO service/labor charge when servicing defective unit.
• Our 1-year warranty covers electrical and mechanical parts, for ALL TOUGH MAMA products except CLOCKS and ELECTRIC AIRPOTS, from the date of purchase if the product is deemed to be defective against workmanship.
• We also offer 2-years warranty for CLOCKS and ELECTRIC AIRPOTS.
• In case of claim, kindly present the warranty card and official receipt together with the product to any of our Authorized Service Centers.
Note:
NO Receipt, NO Warranty. Customers shall be automatically charged for the replacement of spare parts if there is no receipt/sales invoice (for proof-of-purchase) presented.
Warranty does not cover damages due to negligence or misuse of the product, mishandling of plastic parts & peripherals/accessories.
Warranty does not cover transportation and communication expenses therefore these will be shouldered by the customer.
Returns Policy
Return of merchandise by the customer shall be allowed but subjected to the following conditions:
• The item should be returned within seven (7) days from date of purchase at the branch where the item was originally purchased.
• The item should be returned with complete tags, labels, and accessories (box, styrofoam, plastic, etc.) with no defect or damage except for items with visible factory defects or defective against workmanship.
• Should be supported by a proof of purchase such as Sales Invoice or Official Receipt.